Welcome to Beeztys Zone’s FAQ section! We’ve compiled answers to common questions about our premium pet products, delivery, and services. Can’t find what you’re looking for? Our Birmingham-based team responds faster than a Jack Russell chasing a squirrel! Email us at [email protected].
About Beeztys Zone
What kind of products does Beeztys Zone offer?
We specialise in premium, thoughtfully designed pet care products including beds & baskets, bowls & feeders, dry food, puppy supplies, toys, and treats. All our products are selected with your pet’s comfort and happiness in mind.
What makes Beeztys Zone different from other pet stores?
We combine premium pet products with sustainable delivery solutions. Our carbon-neutral express option and free eco-friendly delivery for orders over £50 show our commitment to both pet happiness and planetary health.
Ordering & Products
How do I choose the right size bed for my pet?
Each product page includes detailed sizing guides. As a general rule, measure your pet from nose to tail base while sleeping, then add 15-20cm for comfort. When in doubt, size up – pets love extra space to stretch!
Are your pet foods nutritionally complete?
Absolutely! All our dry foods meet or exceed UK pet food standards. Look for the “complete diet” label on product pages. For puppies, we offer specially formulated foods to support their growth.
How do I know if a toy is suitable for my dog’s chewing style?
Our toys are clearly marked as “gentle”, “moderate” or “power” chewers. If your dog destroys toys quickly, look for our indestructible range with reinforced stitching and durable materials.
Delivery & Shipping
What delivery options do you offer?
- Express Tail-Wag Service: 10-15 day delivery via DHL/FedEx (£12.95 flat rate worldwide)
- Free Eco-Friendly Delivery: 15-25 day delivery via EMS for orders over £50
Do you ship to my country?
We ship to 90% of countries worldwide from our Birmingham headquarters. The only exceptions are certain Asian markets and remote islands where customs regulations prevent pet product imports. Checkout will automatically show if we deliver to your location.
How are duties and taxes handled?
No nasty surprises! Our checkout system calculates all applicable duties and taxes upfront, so you’ll see the total cost before payment. All international orders include this transparent pricing.
Returns & Exchanges
What is your return policy?
If your pet turns their nose up at something (it happens to the best of us!), you have 15 days from delivery to initiate returns. Simply email [email protected] with your order number for our fuss-free process. Note: For health reasons, opened food/treats can’t be returned unless faulty.
How long do refunds take?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider (typically 3-10 additional days).
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through PCI-compliant systems to ensure your financial information stays safe.
Can I change or cancel my order after payment?
We process orders quickly (within 1-2 business days), but if you contact us immediately at [email protected], we’ll do our best to accommodate your request. Once shipped, you’ll need to follow our return process.
Still Have Questions?
Our team of pet lovers in Birmingham is always happy to help! Email us at [email protected] and we’ll respond faster than a greyhound chasing its favourite ball.
Remember, every purchase from Beeztys Zone supports our commitment to happy pets and a happy planet!