Welcome to Beeztys Zone! These terms and conditions outline the rules for using our website and purchasing our premium pet products. By accessing our site and making purchases, you agree to these terms – so please read them as carefully as you’d read treat ingredients for your furry friend!

1. Who We Are

Beeztys Zone (“we”, “us”, or “our”) operates the website beeztyszone.com, offering high-quality pet supplies including beds, bowls, food, toys, and treats. Our business is located at 36 Bath Passage, Birmingham, GB B4G 7JC.

2. Our Customers

Our services are designed for responsible pet owners who:

  • Are 18 years or older
  • Reside in our shipping areas (excluding some Asian countries and remote regions)
  • Seek premium, safe products for their pets
  • Understand pet product safety and proper usage

3. Website Use

When using our website, you agree to:

  • Provide accurate account information
  • Not use our site for any illegal purpose
  • Not attempt to gain unauthorized access to our systems
  • Not reproduce or distribute our content without permission

4. Products & Services

We offer carefully selected pet products including:

  • Beds and Baskets: Comfortable sleeping solutions
  • Bowls and Feeders: Durable feeding equipment
  • Dry Food: Nutritious meals for pets
  • Puppy Supplies: Specialized items for young dogs
  • Toys: Safe, engaging play items
  • Treats: Delicious rewards

Important: While we ensure product quality, you’re responsible for:

  • Selecting appropriate products for your pet’s size, age, and health
  • Supervising your pet with new toys/treats
  • Following all manufacturer instructions

5. Ordering & Payment

Placing Orders

When you place an order:

  • You’re making an offer to purchase at the listed price
  • We’ll confirm receipt via email (this isn’t order acceptance)
  • We reserve the right to refuse orders (we’ll notify you if this occurs)

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We don’t store your full payment details.

Pricing

We strive for accurate pricing but if errors occur:

  • We may cancel orders with incorrect pricing
  • We’ll notify you and refund any payments made

6. Shipping & Delivery

Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays).

Shipping Options

  • Standard Shipping (£12.95): Via DHL/FedEx, arrives in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, arrives in 15-25 business days after dispatch

International orders may experience slight delays due to customs.

Delivery Issues

If your order doesn’t arrive within the estimated timeframe:

  • Check your tracking information first
  • Contact us at [email protected] with your order number
  • We’ll investigate with the carrier

7. Returns & Refunds

Our Return Policy

We accept returns within 15 days of delivery when:

  • Items are in original condition (unused, unopened, with tags)
  • Original packaging is included
  • Order confirmation/receipt is provided

Non-Returnable Items: For health/safety reasons, we cannot accept returns on:

  • Opened dry food or treats
  • Used bowls, feeders, or puppy supplies
  • Damaged toys showing signs of chewing

Return Process

  1. Email [email protected] within 15 days of receipt
  2. We’ll provide a Return Authorization Number (RAN)
  3. Ship items to our Birmingham facility
  4. We process refunds/exchanges within 3-5 business days of receipt

Refund Details

  • Refunds go to the original payment method
  • Shipping fees are non-refundable (unless we made an error)
  • Allow 5-10 business days for refunds to appear

8. Intellectual Property

All content on our site (logos, text, images) is our property or used with permission. You may not:

  • Reproduce, distribute, or modify our content
  • Use our branding without written consent
  • Use automated systems to extract data

9. Liability & Disclaimers

Product Use

While we select quality products:

  • You’re responsible for proper product use and pet supervision
  • We’re not liable for pet allergies or individual reactions
  • Follow all manufacturer guidelines

Website Availability

We strive for 24/7 access but aren’t liable for:

  • Temporary site unavailability
  • Technical issues beyond our control

Maximum Liability

Our total liability for any claim is limited to the order value in question.

10. Privacy

Your privacy matters! See our separate Privacy Policy for details on how we handle your information.

11. Changes to These Terms

We may update these terms occasionally. The latest version will always be on our website with the effective date.

12. Governing Law

These terms are governed by English law. Any disputes will be handled in English courts.

13. Contact Us

For questions about these terms:

Email: [email protected]
Postal: 36 Bath Passage, Birmingham, GB B4G 7JC

Thank you for choosing Beeztys Zone – where we’re as committed to your pet’s happiness as you are!